Understanding Business Connect
Business Connect is a communication solution made for Australian businesses. It brings enterprise capabilities to small and medium-sized businesses, helping them enhance customer experience and streamline operations.
Business Connect enables collaboration and connection from anywhere, on any device, including PCs, tablets, smartphones, and desk phones.
It includes inbound and outbound calls, video and chat functions. It also includes features essential for increasing productivity, improving customer engagement, and supporting flexible work environments.
Mix & match seat types
Unique voice line configuration
Free Hunt Groups, Auto Attendants & Call Queues
Seamless integration with Microsoft Teams
Range of Call Queue functions (seat dependent)
Detailed Call Analytics (seat dependent)
Scalable solution to suit businesses of all sizes
Upgrade or downgrade seats with no fees or penalties
Discover how Business Connect can transform your business communications.
Watch our explainer video to see the key features and benefits in action!
Our features boost productivity and save you money!
Our solution stands out by including essential features as standard. These features ensure efficient call management, enhance customer service, streamline operations, support business growth, and save time and money.
You are not locked into selecting one specific seat type for all your users. As part of the flexibility of this solution, you can choose a different seat type for each user based on the features they specifically need.
Users can handle calls from within Microsoft Teams, eliminating the need to switch between apps. What’s more, if Microsoft Teams isn’t working, you can still make and receive calls through our Commander with Webex softphone app and the Webex App Hub.
Users can download our softphone app to any of their devices, allowing them to make calls without needing a traditional office handset. This means your staff can work from anywhere on any device, no matter whether they use Apple or Android, Mac or PC. It is available on all Business Connect seat types for no additional cost.
Choose the number of voice lines for your business based on expected call volumes instead of assigning 1 line per seat, so you only pay for what you use, avoiding unnecessary line costs and unused calls. Each voice line can make 1 outbound call and receive 3 incoming calls simultaneously, reducing the risk of missed calls for your business.
It includes comprehensive call routing capabilities, allowing you to create custom routing rules to make sure your calls reach the right person every time.
Monitor customer interactions to improve customer experience. You can also measure team performance, identify trends and opportunities, and react quickly if an issue arises.
Calls can be placed in scalable Queues that play unique messages to callers while they’re on hold. Depending on the seat, users can access Basic, Standard or Premium Queues with features such as auto-answer functionality, overflow paths, route calls to team members in different geographical locations, scheduling and more.
Coming Soon—August 2024. Depending on the seat, you can record calls to understand customer pain points, monitor call quality, and use this information as a tool to help train your team and improve productivity. It can also help with customer retention, disputes, regulatory compliance and more.
How business communication has changed.
Digital transformation and hybrid working have reshaped today’s workplaces, impacting how businesses communicate and collaborate with employees and customers. This shift highlights a fundamental change in how we work and interact.
Hybrid working has become the new norm for many businesses, as meetings have shifted from in-person to online. This shift requires businesses to be more flexible and find ways to support their teams whether they are in the office or working remotely.
With teams spending less time in the office, they tend to rely more on messaging. Messaging allows team members to quickly communicate, share updates, and collaborate on projects, even if they're not all in the same physical location.
In today's competitive business environment, phone calls remain an essential communication tool. They're not only a means to connect with external partners and customers, but they also facilitate clear communication and help build important relationships, which is essential for achieving success.
We can create a custom solution for you today.
Let's achieve your business communication goals together.