More Power in Your Hands

Business Connect is a cloud based solution that integrates all your communication channels into one platform. It's also known as Unified Communications as a Service (UCaaS).

UCaaS (Unified Communications as a Service) differs from traditional phone systems by integrating multiple communication tools (voice, video, messaging) into a single cloud-based platform, offering greater flexibility, scalability, and cost-efficiency, without the need for expensive hardware.

Business Connect offers numerous benefits, including:

Improved Collaboration: Enhance teamwork with seamless communication tools.

Insightful Analytics: Spot trends and gain insights from your business communications.

Cost-Effective Management: Use intuitive self-help portals to manage your service and reduce costs.

Increased Productivity: Boost employee productivity with efficient communication features.

Quick Setup: No need for expensive hardware or servers—get started quickly with a softphone app on your devices. Enhanced Customer Experience: Improve interactions with your customers.

Scalability: Easily scale the solution as your business grows. Ideal for Hybrid and Remote Workforces: Perfect for teams working from various locations.

Streamlined Communication: Ensure smooth communication across different devices.

UCaaS works by integrating different communication channels and tools into a unified platform accessible from various devices. It often involves cloud-based solutions that centralise communication data, allowing users to communicate seamlessly through voice, video, and messaging.

It integrates various communication channels and tools into a single, cloud-based solution accessible from multiple devices. This centralisation allows users to seamlessly communicate through voice, video, and messaging, enhancing connectivity and collaboration.

The communication channels you will typically find integrated into a cloud-based platform include voice, video, and chat, but they can also include other functions, like voicemail and file sharing. The goal is to remove the need for you and your team to run multiple apps. Instead, communications are streamlined by integrating them into a simple solution, making it a seamless experience for you and your team.

Seats are individual user licenses that allow access to our platform's features. Each seat provides a range of communication tools, including voice calling, video conferencing, messaging, and collaboration features. The number of seats you purchase determines how many people in your organisation can use these services.

Business Connect offers a unique feature called unique voice lines. This feature allows businesses to manage their voice communication more efficiently by providing a flexible and scalable solution.

Aggregated Line Configuration: Instead of assigning a dedicated line to each user, Business Connect uses an aggregated line configuration. This means you can buy lines based on your expected call capacity rather than allocating a line to each seat. This setup supports a 3:1 inbound/outbound call ratio, allowing you to handle multiple calls simultaneously without the need for excessive lines.

Cost Efficiency: By only paying for the lines you need, businesses can save money. This approach eliminates the cost of unused lines and ensures that you are only paying for what you actually use.

Flexibility: The system is designed to be flexible, accommodating the varying needs of different users within the same organization. This means you can tailor the right plan with the right features for each individual user, ensuring that you are not paying for features that are not needed.

Enhanced Call Management: The unique voice lines feature also includes smart call management tools, which help businesses handle calls more effectively. This includes features like call recording, access to call center queues, and advanced call routing.