Your connection to nbn® is via Fibre to the Building (FTTB)
Before you start
Confirmation from Commander to set-up your equipment
We will send this to you via email and/or SMS.
A Business Modem
The below instructions are specifically for the Commander Business Modem. If you have opted to use your own modem, please refer to the manufacturer’s user guide provided with the device.
Getting Connected
Select your Commander Business Modem model number (displayed on your device):
Disconnect all non-compatible devices from the telephone wall socket you intend to use for this nbn® service. This will ensure your nbn® service will work properly.
Connect the phone cable from the DSL port on the back of your Commander Business Modem to the telephone wall socket.
Connect the power adapter for the modem to the power outlet.
Allow 15 minutes for auto-configuration. Once the setup has been completed, the modem will display a solid light for DSL and a flashing light for the Internet. If the lights aren’t displaying correctly, simply power cycle the modem.
Connect your device(s) by simply locating the Wi-Fi network name and Wi-Fi Password on the back of the Commander Business Modem. Alternatively, you can connect your device(s) directly (via cable) to one of the spare yellow ethernet ports in the back of the modem.
For our Business Phone Service, plug the network cable from the back of the handset into a free LAN Port. For our Business Line service, the port information is in your order completion email.
Your Commander Business Modem is now connected. If you need any help, then please give us a call at 13 70 90 (Option 3).
Disconnect all non-compatible devices from the telephone wall socket you intend to use for this nbn® service. This will ensure your nbn® service will work properly.
Connect the xDSL filter to the telephone wall socket.
Connect the phone cable from the xDSL port on the back of your Commander Business Modem to the xDSL Filter socket labelled VDSL MODEM. (The xDSL Filter is installed to minimise noise on your line, which will provide you with a more stable connection during co-existence period#. You may also connect an analogue handset into the other socket of the xDSL filter, this will only provide you a service for the co-existence period. (Once you have been fully migrated to the nbn this handset will no longer work).
Connect the power adapter for the modem to the power outlet.
Allow 15 minutes for auto-configuration. Once the setup has been completed, the modem will display solid lights for the Internet, and the DSL light will flash. If the lights aren’t displaying correctly, simply power cycle the modem.
Connect your device(s) by simply locating the Wi-Fi network name and Wi-Fi password on the back of the Commander Business Modem. Alternatively, you can connect your device(s) directly (via cable) to one of the spare yellow ethernet ports in the back of the modem.
For our Business Phone Service, please check your user guide to find the right port for your equipment. For our Business Line Service, the port information is in your order completion email.
#This is the minimum period of 18 months after an area becomes ‘ready for service’ (RFS) and may be extended by nbn® if required. RFS is not specific to any individual service but applies to the entire area in which existing DSL and traditional analogue telephone (PSTN) services co-exist with nbn® FTTB/N/C services.
Disconnect all non-compatible devices from the telephone wall socket you intend to use for this nbn® service. This will ensure your nbn® service will work properly.
Connect the xDSL filter to the telephone wall socket.
Connect the phone cable from the xDSL port on the back of your Commander Business Modem to the xDSL Filter socket labelled VDSL MODEM. (The xDSL Filter is installed to minimise noise on your line, which will provide you with a more stable connection during co-existence period#. You may also connect an analogue handset into the other socket of the xDSL filter, this will only provide you a service for the co-existence period. (Once you have been fully migrated to the nbn this handset will no longer work).
Connect the power adapter for the modem to the power outlet.
Allow 15 minutes for auto-configuration. Once the setup has been completed, the modem will display solid lights for Power and PPP. The SYS light will be flashing and the xDSL light will flash with traffic.
Connect your device(s) by simply locating the Wi-Fi network name (SSID) and Wi-Fi password (WLAN Key) on the bottom of the Commander Business Modem. Alternatively, you can connect your device(s) directly (via cable) to one of the spare blue GE0-3 ports in the back of the modem.
Screw in both Antennas, this will optimise 4G Backup signal strength.
For our Commander Phone service, please check your user guide to find the right port for your equipment. For our Business Line service, you'll find the port information in your order completion email.
#This is the minimum period of 18 months after an area becomes ‘ready for service’ (RFS) and may be extended by nbn® if required. RFS is not specific to any individual service but applies to the entire area in which existing DSL and traditional analogue telephone (PSTN) services co-exist with nbn® FTTB/N/C services.